As a valued member of our community, your care is completely free. This includes your clinician-reviewed plan, ongoing plan optimization based on your feedback and unlimited phone calls and in-app messaging with our care team. All you pay for are your products.

Recommended CBD and Delta-9 THC products can be ordered through your care plan for home delivery. They are delivered just like any other package you might receive from the USPS or others.

No more than 24 hours and typically within 2-3 hours.

Every profile submitted and piece of feedback provided is initially assessed by our proprietary data model and a draft care plan or care plan update is created. That plan is then closely reviewed and edited as needed by a licensed EO clinician. This can take as long as 24 hours or this can take as little as an hour, depending on the complexity of your profile, your care plan and clinician availability.

The EO data model and your clinical team bases all recommendations on relevant aspects of your medical history, cannabis use history, your daily schedule and the feedback you provide as you use your care plan.

The model and your team also considers the profiles, experiences and feedback provided by other EO patients like you and the recommendations of our proprietary data model. And your clinical team (of course) always draws upon their extensive cannabis treatment and research experience to provide the best possible care for you.

Just take your next dose as scheduled!

If you’re less than 30 minutes late, go ahead and take your scheduled dose (also be sure to take the next dose at the originally scheduled time). If you’re more than 30 minutes late just wait for your next scheduled dose.

Needless to say, the more feedback you provide, the better we can care for you. However, we know sometimes schedules change and life happens. If you can’t provide feedback when prompted, don’t worry. Just keep going as guided.

Everyone is different when it comes to the time it takes to reach satisfaction with a care plan. For some, all it takes is a few days or a week or two. For others, it can take longer.
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It’s important to note, however, that very few people retain a static relationship to cannabis for long periods of time. Products, doses and times of use typically change as your reasons for use, symptoms, cannabis tolerance, body and daily schedule evolves.
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As your feedback and needs change, we’ll be with you to alter and optimize your care plan, guide your care and answer your questions.

If you’d like more potent non-EO products to be included in your care plan, just email us at support@eo.care or call 888-823-6143. We’ll do everything we can to accommodate your request.